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RETURN / CANCELLATION POLICY

Return Policy
 

Inspect all packages upon receipt of clinical diagnostics or other biotechnology products, and notify BioLabs International Customer Service of any damages or problems. Please retain the original shipping container, packaging materials, and all shipping documents in case you need to make a return. 

All returns must receive authorization from Customer Service before any item can be accepted. UNDER NO CIRCUMSTANCES WILL A CREDIT, REFUND OR REPLACEMENT BE ISSUED ON RETURNED ITEMS WITHOUT PRIOR AUTHORIZATION. The replacement of the item, refund of the purchase price or crediting of the customer's account is solely at the discretion of BioLabs International. 
 

We will attempt to accommodate requests to return merchandise; however, we cannot authorize returns for certain products. These include most frozen and refrigerated products, expired products, custom orders, any item missing labels, parts, or instruction manuals, books and equipment removed from their original packaging, any of BioLabs International’ diagnostic kits and reagents, and all instruments and molecular biology kits. All of these items should be considered NON-RETURNABLE. A full credit, refund, or replacement will be made under the following circumstances:
 

  1. If the shipment is duplicated, damaged, or incorrect due to an error on the part of BioLabs International

  2. If the product does not meet the specifications described in our literature.
     

In either event, you must notify us within thirty (30) days of receipt of the material for credit, refund, or replacement to occur. Any merchandise ordered incorrectly on the part of the customer may be returned to BioLabs International subject to the conditions above and a minimum restocking charge of 20%. No product may be returned after thirty (30) days.

Please contact BioLabs International Customer Service with any questions.


 

Warranty Policy
 

All instruments purchased from BioLabs International will have a one-year full warranty unless an additional warranty was purchased. Adapters for the instruments have a 60 day warranty. If you have any questions please contact BioLabs International Customer Service.